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Frequently Asked Questions

Why are Canada Rx Connection prices on drugs so much lower than prices in the USA?

There are a number of reasons:

  1. Prescription drug prices are lower in Canada because the Canadian government limits the amount pharmaceutical manufacturers can charge for brand name drugs.
  2. Drug companies selling into Canada are not allowed to advertise their products.
  3. In Canada, generics become available 5 years earlier than in the United States and must be at least 25% less than name brands.

Do I need a prescription to order from Canada Rx Connection?

Yes, you need a valid prescription, written by a licensed USA physician, for up to a 90-day supply of each medication with up to three refills.

Do you ship to the United States?

Yes, a major part of our business serves the USA and we are dedicated to serving seniors!

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Can anyone in the USA use CanadaRXconnection.com?

Yes, anyone with a credit card, a phone (or fax) and a valid prescription can benefit from our service and low prices.

Do you fill prescriptions from U.S. doctors?

Upon receipt of your American prescription and information requested, we will have a Canadian Doctor review your information and issue a prescription that can be filled in Canada.

Are the prices in Canadian or U.S. dollars?

All prices are in U.S. Dollars.

Is it safe to buy drugs from Canada?

For years, Americans have been crossing the border into Canada to have their prescriptions filled by professional and knowledgeable pharmacists. We are committed to bringing these services right to your door without the need of travelling to Canada. Canadian Medical and pharmaceutical standards have always been maintained on par or higher when compared to U.S. standards.

How much do you charge for shipping?

We charge a flat fee per order (not per drug) of only $15.00 to anywhere in the United States. This fee includes all packaging costs and preparation of U.S. customs forms. We use the Canadian and U.S. postal service.

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Do you provide Rapid Service for more URGENT Needs?

Yes, we provide Expedited Express 5 to 7 day service on ALL shipments now, at no extra charge! We also offer Track A Package Service with no additional charge. If your shipment does not arrive within 8 or 9 days, a tracking number will be issued upon request.

Are there any other charges beside the cost of the drugs and shipping?

No, we do not charge any other fees and there are no hidden charges.

How can I find out if you have the drugs I need?

You may click here for a complete listing or simply call Canada RX Connection toll free at 1-866-247-2323 and ask for one of our pharmacists or pharmacist-techs for assistance.

Why do some drugs have different names in Canada?

The manufacturer of the drug registers the brand name. In Canada some manufacturers could use a different name for the exact same drug. In some cases the drug may even look different but it is the same drug with the same active ingredients. An example of this is the popular drug Prilosec, which in Canada is offered from the same manufacturer under the brand name Losec.

What is the maximum quantity that I may order?

The United States Food and Drug administration (FDA) limits the quantity of medication mailed to a resident of the USA to a 3-month supply for personal use. Every 3 months you may receive a refill of your medications provided that the prescription you provided us allows for these refills. Once these refills have been filled for the allotted frequency, you will then have to send us a new prescription.

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Are all American prescriptions available from Canada?

Almost all drugs available in the United States are available in Canada. For the available drugs click here. In our quest to be the market leader, we constantly strive to increase our offerings. If there is a drug not listed here and you are interested in ordering it, please don't hesitate to contact Canada RX Connection toll free at 1-866-247-2323, by fax at toll free 1-866-896-7099 or e-mail us at .

Do you charge any sales tax?

No sales tax is charged on drugs.

Can you transfer my prescription from my local pharmacy?

No, currently we cannot take transfers from your U.S. pharmacy. We require that YOU obtain your prescription and you or your doctor fax or email it to us along with the patient order form.

Do you sell any narcotics such as Tylenol #3, Vicodin or similar medications?

No, We do not ship any narcotics across the border.

How long will it take to receive my order?

We require approximately 7-10 days for processing and shipping your initial order. Refills will also ship within 7-10 working days. But, in most cases your order will be shipped faster.

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What are generic drugs? And What is the difference between a Brand name drug and a Generic?

Generic drugs are drugs on which the original manufacturer has lost the patent protection due to the passage of a certain amount of time. This time period is significantly shorter in Canada than in the United States. The generic drug has the exact same composition as the original brand, but it is simply made by a different drug manufacturer. These generic drugs provide the same therapeutic effect as the brand name drugs.

A generic drug is identical, or bioequivalent to a brand name drug in dosage form, safety, strength, route of administration, quality, performance characteristics and intended use. Although generic drugs are chemically identical to their branded counterparts, they are typically sold at substantial discounts compared to the branded drug prices. For more information click here.

Are generic drugs you sell safe?

Absolutely, the Canadian generics we carry are just as safe and effective as U.S. generics or name brands. In Canada all drugs are very closely monitored by the government, which insures safety and quality.

Do you carry brand name or generic drugs? Are they the same drugs I typically buy in the USA?

Canada RX Connection dispenses both brand name and generic drugs. Both are of the same quality to the drugs you now purchase in the USA from licensed pharmacies.

Is there a difference between American and Canadian medication?

There is no difference! The identical companies produce most medications that are acquired by American and Canadian pharmacies.

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Are the drugs you carry the same quality as the drugs that I buy in the U.S.?

Yes. There is no difference in quality between U.S. and Canadian drugs. The same companies make most medications purchased by US and Canadian pharmacies. Very similar to the requirements in the U.S., the Canadian government has extremely stringent requirements and high standards coupled with a rigorous approval system for the manufacturing of medication. Many of the drugs sold in Canada are precisely the same as those sold in the U.S. and although identical drugs may appear physically different, their therapeutic effects are identical.

Is it possible that the pills I received from Canada RX Connection look different than the pills I have obtained locally in the U.S.?

They may look identical, but if they don't, there can be a few reasons for this; such as a different drug manufacturer, a different look prepared for the Canadian market from the same manufacturer or it may be generic and therefore manufactured by a different drug company. But please rest assured, they are the same.

Is my personal information safe with you?

Your personal information is only viewed by a pharmacist, pharm tech, and a doctor , all, employees or affiliates of CanadaRxConnection, for the purpose of filling your order. All information is maintained SECURELY and in the strictest of confidence and is never released, unless it is requested to be returned by the patient , to the patient.

What is your return policy?

Due to the nature of these products and the laws and Pharmaceutical regulations in United States and Canada, all sales are final and products are not returnable. We guarantee, that your prescription will be dispensed, exactly as written by your doctor.

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What type of payment do you accept?

We accept Visa, Master Card, and postal money orders drawn in U.S funds. International postal money orders can be purchased at any U.S.Post Office.

Do you accept insurance plans?

No, we do not currently accept U.S. insurance plans. Insurance companies in the U.S. will not issue payments directly to a Canadian Pharmacy. However, we can provide you with a proper receipt for filing your insurance claim. Most insurance companies are now paying claims on drugs from Canadian pharmacies.

How do I place an order?

Please check how to order page for more information or call Canada RX Connection toll free at 1-866-247-2323

How is my order packaged?

The containers used for prescription drugs are identical to those used in the U.S.A. and then protectively wrapped, boxed, and insulated for shipping.

How do I find the price of my medication?

You can search our database by entering the name (or just the first few letters for the drug you are looking for) into the search box then press the search button. If help is required in finding your medication, please contact Canada RX Connection toll free at 1-866-247-2323 or email us at .

If you still have any questions that we did not address please contact us at and we will be happy to assist.

We serve everybody

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